Returns and Refunds Policy
At CertiProf, we strive for complete customer satisfaction with our professional products and services. If you are not entirely satisfied with your purchase, we offer a straightforward return and refund process within 30 days of acquisition.
Initiate Your Request
Contact our support team via the help portal or email with your order number and reason for the return.
Verification and Approval
Our team will review your request to ensure it meets our eligibility criteria for digital or physical assets.
Return of Goods
If applicable, follow the provided instructions to return physical items or deactivate digital license keys.
Refund Processing
Once approved, your refund will be processed automatically to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing